Frequently Asked Questions

Is fine bone china suitable for everyday use?

Being light, thin and attractively translucent, fine bone china dinnerware brings a natural scent of elegance and sophistication to your dining experience, everyday is made a special day.

Fine bone china is also the strongest and most resilient material among all types of ceramics, which was the initial objective of its development. Dinnerware made from fine bone china are less likely to chip and more scratch resistant against the use of knife and fork, and other usual knocks and slips in everyday use, therefore it's easier to maintain the intact look over years and decades of service.  

What is the material of the gold finishings? Is it safe?

We use Heraeus bright gold for the decorations, which is 22-carat gold dissolved in a resin and oil system, during firing, the organic components (resins and oils) burn off, and only a shiny and smooth layer of gold is left on the ware, which is durable and perfectly safe.  

The gold decorations withstand dishwashing, mechanical abrasion as well as the chemical impact of detergents. However, they are not suitable for microwave use also due to the nature of being real gold.

What is bone china, and what determines the quality of the material?

Bone china is a delicate composition of kaolin clay, china stone and natural bone powder, and the quality of the material is determined by the fineness of the combination and the content of the bone powder, high quality fine bone china contains at least 30% bone powder, whereas this value of the material we use is 45%, in order to provide top-class clearness, strength, durability and silky translucency of the finished product.

Are the dinner sets dishwasher safe? What is underglaze and overglaze?

There is a quite common yet inaccurate impression that fine bone china wares are not dishwasher safe, however, this question is actually related to the concept of underglaze and overglaze, which are the two ways of applying colours and patterns to a ware, instead of the material itself.

There are three firings and two glazings in the making of a fine bone china ware, underglaze is applied after the first firing, before any glazing, which means it will naturally become part of the material, the colours and patterns never fade away and couldn't be washed off in any ways. On the other hand, overglaze is usually used if the design features printed decorative patterns, which is applied before the final firing along with the clear top glaze, has a small chance of being damaged in the dishwasher over time if they are not crafted expertly enough.

All dinnerware on our site are in the case of underglaze, and are perfectly dishwasher safe. 

Why are the dinner sets not suitable for microwave use?

Our dinnerware feature gold decorations. Metal surfaces, including gold, reflect microwaves and cause arcing, which will lead to displeasing burn marks on the surface.

How do I care for my fine bone china dinner set?

Fine bone china is the strongest among all dinnerware materials, and that makes caring for it easy, however, there are some certain things you should and should not do to keep your lovely dinner set in top condition in its long life of service. Click this link to learn more.

Where are the dinner sets made?

Our dinner sets are made in Jingdezhen China, the millennial porcelain capital. Where the fine craft of china making was invented, developed and inherited, and where the most of high-end dinnerware are produced across the world. 

Are the actual items as beautiful as they are in the images?

There is always some beauty that cannot be completely conveyed through photography, fine bone china is one of them. If the product(s) you receive is considered not as good as shown or as expected, a full refund is guaranteed within 30 days of delivery. 
We strive to provide you with the best imagery, however minor colour differences might exist due to different lighting and monitor screen resolutions.

Where is the order shipped from?

All our stocks are kept in Australia, and orders are shipped out from our warehouse directly.

How long is the shipping time?

All orders are processed for dispatch within 1-2 business days from the time of order, the shipping process takes 2 to 8 business days nationwide, and provides end to end tracking details.

In most cases, the order-to-delivery time you can expect is 3-5 business days nationwide.

Can I cancel or return my order?

The simple answer is, yes you can. Either you've changed your mind before the order gets shipped out, or if the product(s) is considered not meeting your expectations, you can feel free to cancel or return your order for a refund or a store credit, click this link for more information.

What happens if the product gets damaged during shipping?

Although we package your order carefully, there is still a minor chance of damage in transit. Should you find any broken item(s) in your package upon delivery, simply contact our friendly team via email, and we will organise fast replacement of the damaged item(s) for you at our cost. Click this link for more information.